Considering the requirement for the adequate emergency arrangements and accident management, some areas
in this field are still blank or not well addressed. Among all the factors which play role during accident management and
emergency activities, there is one which is a kind of underestimated in most of the emergency arrangements. That is the
This article is not about the requirements on the emergency response centre or the facility itself but to place the basis for two
other aspects – the arrangements and the philosophy behind the emergency response organization together with the role of
the Technical Support Centre, and the impact on the persons involve in the emergency activities and Emergency Response
Keywords: accident management, emergency response, ERO.